Legal

Refund Policy

Last updated: January 2026

1. Protected Item Refund

If a rider does not arrive with the ordered item or the buyer's delivery PIN is never verified, the item cost held in escrow is refunded to the buyer in full. Please note that payment gateway fees and delivery fees are excluded from this refund.

2. Non-Refundable Fees

Once a rider has been dispatched and arrives at the delivery location, the delivery fee and payment gateway fee are non-refundable, as these cover services already rendered by our logistics and payment partners.

3. Dispute Window

Buyers must open a dispute within 48 hours of the rider's arrival by contacting support@securetrade.ng. Every dispute is reviewed by our support team, and item funds stay protected until the case is resolved.

4. Vendor Refund Obligations

Where a dispute is resolved in the buyer's favour after delivery, the vendor is responsible for coordinating the return or replacement of the item in line with the resolution decision.

5. Refund Timing

Approved refunds are processed via Monnify NIP transfer to the buyer's original payment source and typically settle within a few minutes, 24/7.

6. Contact

For refund enquiries, contact support@securetrade.ng.

Have questions about this policy?